Hospitality

The Hospitality Sector had previously relied on staff members regularly checking each building and rooms within their premises. However, after the use of AI 3D People Counting systems installed at the entrances of hospitality buildings, they no longer have to rely on guesswork.  Staff members now receive an alert when a hospitality sector building such as a fitness center reaches a certain number of visits, instantly letting everyone know when the gym needs extra service. This means that every guest, whether they are the first to arrive at 5:00 am or the 50th person starting a workout that day, will walk into a clean space that keeps them wanting to come back.

People Counting Technology and Artificial Intelligence based systems provide businesses such as hotels where people are and when they’re there (Big data analytics ) It helps to understand which resources business management needs to deploy and at what time.

Space Utilisation – Is highly important within the Hospitality sector. Measuring people movement and occupancy levels is vital for understanding space utilisation within a building or facility. Using people counters allows for a true 24/7 understanding of how your real estate is being used, enabling trends to be identified and strategic decisions made on accurate and reliable data.

Space Management and Space Planning – Having a source of reliable and trusted data is essential for space management and planning within buildings. Free from bias, AI People tracking and counting systems provide accurate and reliable data that enables you to truly understand how your building is being used, so you can make informed space management and space planning decisions.

Meeting rooms or any shared-use rooms such as conference rooms, training facilities or lecture theaters are often a source of contention, with employees getting frustrated at the lack of available rooms when they need them. Managers need to ensure the needs of the workplace are met and that they have the right mix and the right size rooms to meet the needs of the workplace.

Occupancy measuring sensors can provide accurate data for historical analysis, enabling space rationalisation, identification of opportunities for improving asset utilisation and real-time productivity and experience gains for employees.

Additional Enhanced data for the Hospitality Sector:

Smart Urban Sensing Real Time Queue Monitoring system:

With queue counting detection and blob tracking technology, Smart Urban Sensing’s AI 3D system will automatically detect any form of movement and register the queuing patterns.

Enable Management to Answer Key Business Questions:

1. How long is the average queue length?
2. How long does a customer have to wait before they are served?
3. How long does a customer have to wait before picking up their food?
4. How many customers left due to long waiting time?
5. How many customers are served on a daily basis?
6. When should I open more counters to accommodate the increase in the number of customers?

Real-time queue monitoring benefits:

• Instead of actively managing the queues, managers can use the Queue Management Dashboard to easily keep an eye on the queue length.
• Automatic alert during slow customer serve time/long queue length.
• Enable managers to take actions by sending a notification before the severity of the queue reaches critical level.
• Make proactive decisions on the spot.
• Make decisions based on the Suggested Action shown upon trigger alert, which considers the number of visitors in queue and the average serving time.

By utilising queue counting detection and blob tracking technology, our system is able to precisely measure customer’s queue time and queue length.

Businesses can lose up to 75% of customers due to long queue waiting times. By monitoring queue lengths, management can reduce customer turnover and increase customer retention.

AI 3D People Monitoring Systems within washrooms facilities in the Hospitality Sector

Washroom Management Benefits:

• Demand-based Cleaning Schedule. 
• Washroom cleaning based on actual usage. 
• Prevent under-cleaned or over-cleaned washroom issues. 
• Receive wireless alert via mobile application. 
• Track SLA via cleaning service log. 
• Reduce cost based on the most optimal SLA service.

Cleanliness Reassurance

Provide clear view on washrooms historical utilisation rate

• Forecast washroom demand usage from historical trend.
• Full transparency on cleaning staff performance.
• Measurable KPI for cleaning staff performance review.
• Utilise available data and feedback to improve user experience.

Cleaning Staff Optimisation

Better allocation of cleaning staff based on historical trend

• Cost saving on unnecessarily washroom cleaning.
• Reduce burden and time saving eliminating scheduling work.