Replace Your Legacy People Counter
Irisys discontinued. Infrared beams unreliable. Thermal sensors inaccurate. If your people counting system is end of life, upgrade to Up to 99% AI accuracy with zero disruption.
Get a Free Upgrade AssessmentYour People Counter Was Built for a Different Era
If you’re still running infrared beams, thermal sensors, or first-generation video counters, you’re working with technology designed in the early 2000s. These systems served their purpose, but the retail and public-space landscape has moved on — and so has the technology.
In March 2023, Irisys formally discontinued the Vector 4D, its flagship people counting sensor, citing rising component costs and difficult economic conditions. The Irisys website now confirms Irisys products are no longer available to purchase. Best-endeavours support ended in March 2024. If you’re still running Vector 4D hardware, you are operating without manufacturer backing.
⚠️ Infrared Beams — 60–80% Accuracy
Can’t distinguish between people entering and leaving. Groups counted as one. Trolleys, pushchairs, and bags trigger false counts. No directional data.
⚠️ Thermal Counters — 60–80% Accuracy
Lose reliability in heated environments or when ambient temperature approaches body temperature. Can’t differentiate staff from customers. No demographic data.
⚠️ 2D Mono Cameras — 80–95% Accuracy
Struggle with shadows, reflections, and changing light conditions. Poor depth perception means overlapping people are miscounted. Limited analytics capability.
⚠️ End-of-Life Hardware
Irisys Vector 4D discontinued. Brickstream sensors legacy. ShopperTrak ageing fleet. When hardware fails, replacement parts are unavailable and support is limited or non-existent.
Legacy Brands We Replace
We work with organisations still running any of these systems — whether they’re fully operational or beginning to fail. If your current provider has discontinued your hardware or stopped investing in your platform, it’s time to upgrade your footfall counter.
What’s Changed in People Counting Technology
The people counting market in Europe is projected to grow from $345 million in 2024 to $542 million by 2030. That growth is driven almost entirely by AI-powered 3D stereo vision — the same technology behind the SUS AI 3DPro2.
Modern 3D AI sensors use dual-lens stereo cameras to build real-time depth maps. They distinguish individuals in groups, separate staff from customers, filter out objects like trolleys and bags, and work accurately in any lighting condition. All of this happens at the edge — no video is stored or transmitted, making the system fully GDPR compliant by design.
And the analytics have transformed. Where legacy systems gave you a single daily footfall number, today’s platforms deliver conversion rates, demographic breakdowns, staff ratios, event impact measurement, and predictive occupancy — all in real time via a cloud dashboard.
Legacy vs. SUS AI 3DPro2: Side by Side
| Feature | Legacy System | SUS AI 3DPro2 |
|---|---|---|
| Counting Accuracy | 60–95% (varies by technology) | up to 99% (3D AI stereo vision) |
| Entrance Coverage | Single narrow beam or limited FOV | Wide-angle; covers entrances up to 6m; stitchable for wider |
| Direction Detection | None (beams) or basic (thermal) | Bi-directional in/out with path tracking |
| Staff Exclusion | Not available | Built-in filter; staff from customer counts |
| Group Counting | Groups counted as 1 (beams) or estimated | Individual counting within groups |
| Demographics | Not available | Age and gender breakdowns (anonymous) |
| Analytics Dashboard | Basic daily totals, often desktop-only | 51+ real-time reports: conversion, events, heatmaps, trends |
| GDPR Compliance | Varies — video systems may store footage | Fully compliant: no video stored, anonymous depth data only |
| Connectivity | RS485, proprietary protocols, often local-only | PoE powered, MQTT real-time streaming, cloud-connected |
| Maintenance & Support | Manufacturer EOL; parts unavailable, support winding down | Active UK-based support from Manchester, ongoing firmware updates |
| Per-User Licence Fees | Common (per-seat or per-login charges) | None — unlimited users on V9 Analytics |
| Cost | Legacy maintenance often exceeds replacement value | From £895/sensor + £59/mo analytics; Single Store Kit from £1,353.88 + VAT |
Your Upgrade Path: Four Steps, Zero Disruption
We’ve designed our legacy replacement programme to be straightforward. No long procurement cycles, no complex IT projects. Most single-site upgrades are operational within one week.
- Free Site Assessment Tell us what you’re currently running, how many entrances you need to cover, and what’s not working. We’ll review your setup remotely or arrange a site visit in the UK.
- Tailored Upgrade Plan We’ll map your existing sensor locations, confirm the AI 3DPro2 is the right fit, and provide a fixed-price quote. No surprises. For multi-site, we plan a phased rollout.
- Professional Installation Our UK-based engineers install the AI 3DPro2 sensors. We reuse existing PoE cabling and mounting points where possible. Most single-site installs take less than a day. Professional Install from £199, Full Managed Install from £295.
- Go Live with V9 Analytics Your cloud dashboard is configured, staff are trained, and historical data migration is discussed where feasible. You’re live with up to 99% accuracy under validated installation conditions and 51+ real-time reports from day one.
Upgrade Packages
Pilot Kit
per entrance (1 store, 30-day trial)
- 1 AI 3DPro2 sensor
- 1 month V9 Professional Analytics
- Professional install
- Full dashboard access
Single Store Kit
per entrance (hardware + 12-month licence)
- 1 AI 3DPro2 sensor
- 12 months V9 Professional Analytics
- Professional install
- Full dashboard access
- UK-based support
Multi-Store Kit
per entrance (3-10 stores, volume discounts available)
- Volume hardware pricing
- V9 Enterprise Analytics
- Managed install
- Chain-wide benchmarking
- Dedicated account manager
Still Running a Legacy People Counter?
Book a free upgrade assessment. We’ll review your current system, confirm sensor compatibility, and provide a no-obligation fixed-price quote — usually within 48 hours.
Book Free AssessmentOr call us: +44 7492 484099
No commitment required. UK-wide service from our Manchester base.
Frequently Asked Questions
Can I replace my Irisys Vector 4D with the SUS AI 3DPro2?
Yes. The AI 3DPro2 is a direct upgrade for any Irisys installation. It mounts in a similar ceiling position, uses standard PoE cabling, and delivers up to 99% accuracy versus the Vector 4D’s thermal sensing. We handle the full swap — contact us for a site assessment.
What happens to my historical footfall data?
If your legacy system stores data in an accessible format (CSV, database, or API), we can discuss migration options so you maintain continuity in your reporting. The V9 Analytics platform stores all new data from day one.
How long does installation take?
A single-site installation typically takes less than a day. For multi-site rollouts, we create a phased plan — most chains of 10–20 stores are completed within 2–4 weeks.
Is the AI 3DPro2 GDPR compliant?
Fully. The sensor processes anonymous 3D depth data at the edge. No video, images, or personally identifiable information is captured, stored, or transmitted. This is privacy-by-design, not an afterthought.
What if I just want to try it before committing?
Our Pilot Kit (from £1,023.99 + VAT) gives you one sensor and one month of V9 Professional Analytics with full dashboard access. It’s designed exactly for organisations that want to validate performance before a wider rollout.
Do you cover installations outside Manchester?
Yes. We provide professional installation UK-wide. Our engineering team is based in Manchester but regularly installs across England, Scotland, and Wales.
My infrared beam counter still works — why should I upgrade?
Infrared beams typically achieve 60–80% accuracy. They cannot distinguish direction, count groups, exclude staff, or provide demographic data. If you’re making business decisions based on that data, you’re working with a margin of error that costs more than the upgrade.
Retail and shopping centres
Find out what your entrance data should be telling you
In 20 minutes we review your entrances, current counting setup and conversion questions, then tell you what accurate footfall data would change. No obligation, no hard sell.